Last updated: 11/26/2025

Crescent Counseling LLP respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have regarding your data. By using our website, you agree to the practices described in this policy.

Information We Collect

Information You Provide Directly

When you contact us through our website, email, phone, or scheduling platforms, we may collect:

• Name
• Email address
• Phone number
• Any information you choose to include in your message

If you schedule an appointment or become a client, you will be asked to provide additional information required for clinical services. Health information collected through our client portal or scheduling system is protected under HIPAA.

Information Collected Automatically

When you visit our website, standard analytics tools may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Referral sources

This information helps us understand how visitors use our website so we can improve the user experience.

How We Use Your Information

We may use your information to:

• Respond to inquiries
• Schedule appointments
• Provide therapy services
• Communicate updates or important information related to your care
• Improve our website and services
• Maintain business and administrative records
• Comply with legal or regulatory requirements

We will never sell, rent, or trade your personal information.

HIPAA and Client Information

Crescent Counseling follows all applicable laws regarding the privacy and security of protected health information. Any clinical or health information collected through our secure client portal, telehealth platform, or electronic health record is protected under HIPAA. These systems employ required security measures and business associate agreements.

Please note that standard email and non-secure website forms are not appropriate for sharing sensitive clinical information. For protected communication, we will direct you to our secure client portal or provide alternative options.

Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality and analyze usage trends. You can control cookies through your browser settings. Blocking cookies may affect how the site functions.

Analytics services may collect anonymized or aggregated data that does not identify you personally.

Sharing of Information

We may share your information only in the following situations:

• With service providers who support our website or administrative systems
• With your written authorization
• When required by law, court order, or regulatory authority
• To prevent or address safety concerns
• As permitted under HIPAA for treatment, payment, and healthcare operations

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission is entirely risk-free, but we take steps to reduce unauthorized access, loss, or misuse of your data.

Your Choices and Rights

You may:

• Request corrections to your information
• Request limitations on how your data is used
• Request a copy of your health records
• Withdraw consent when applicable
• Ask questions about how your information is protected

Current clients can manage communication preferences through their client portal.

Children’s Privacy

Our services are intended for individuals seeking mental health support. In accordance with the Michigan Mental Health Code, minors ages 14 and older may consent to certain outpatient mental health services without parental involvement. In these cases, we may collect and maintain personal information directly from the minor as part of their treatment. For clients under the age of 14, we do not knowingly collect personal information without the involvement or consent of a parent or legal guardian.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will include a revised date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Crescent Counseling
Phone: (810) 214-2884
Email: connect@crescentcounselingllp.com